F.A.Q.
Orders & Payments
How do I choose the correct size?
We do our best to guide you with our size guides and in the description for each product. If a product differs in fit, please check the product description for more information and guidance on the fit or contact us on contact@henrikvibskov.com or in the chat on the website, then we will guide you the best we can.
My order is a present. What do I do?
In your cart, you have the option to add a note to your order. If you want us to gift wrap your item(s) you can write it there. This means we will wrap your goods nicely without any extra costs.
I have placed an item in my basket. When is it reserved?
The item is not reserved once placed in your basket. When your payment in the check-out is completed, your order has been reserved. Therefore, we recommend you complete your purchase as soon as possible.
How do I know that my order has been registered?
As soon as your order has been placed you will receive a confirmation e-mail. Please note that the confirmation e-mail does not contain your invoice. The invoice for your order will be send to you once the order has been completed from our end. The invoice is your receipt for your purchase. Once the order has been shipped from our warehouse you will receive an e-mail with track/trace details.
Which payment methods can I use at check-out?
You can use the following payment methods shopping at henrikvibskovboutique.com:
- Dankort/Visa Dankort
- Visa
- Mastercard
- UnionPay
- American Express
- Gift card
- ApplePay
- ShopPay
- GooglePay
All purchases made at henrikvibskovboutique.com is handled by encrypted SSL-connection (Secure Socket Layer). Therefore, Henrik Vibskov Boutique does not have access to your credit card information. It is only our payment solutions provider who have access to your data. Your personal contact information is always treated confidential and will not be passed on to others.
What is 3D Secure?
3D Secure is a security endorsement developed by Visa and Mastercard with the purpose to minimize online fraud.
If you have any trouble using the 3D Secure, we recommend you to contact your credit card issuer for assistance.
When will the money be withdrawn from my account?
The amount of your purchase will be withdrawn from your bank account when we complete your order.
My order has been cancelled but the money is still reserved on my bank account. What do i do?
If the amount of your purchase is still reserved after your order has been cancelled, please contact us at contact@henrikvibskov.com
Can I change my order once placed?
If you would like to change your order or part of your order, please contact us. You will have to place a new order and contact us for cancellation of your previous order. Please do not hesitate to reach out to us at contact@henrikvibskov.com if any doubts.
One of the items I have ordered is sold out. What happens now?
In case we are unable to deliver your order due to discrepancies in our stock, you will be contacted by e-mail or phone as soon as possible. We remain the right to cancel your order in case our stock was incorrect at the time of order placement. On selected products it is possible to register for 'notify me' and if the desired item(s) will become available again, you will receive an email.
Shipping
When will my order arrive?
Domestic delivery within 1-2 working days. Within the EU delivery happen within 2-4 business days. Deliveries to the rest of the world* happen within 3-7 business days. Some locations worldwide may expect a longer delivery time.
During extra busy periods of the year such as big releases, holidays and sale periods you can experience a longer delivery time in general.
All packages are insured and have a tracking number so the package can be traced. Upon shipment, you will receive a Track & Trace shipping number by e-mail so you can track your parcel. In some cases this may be caught by your junk filter, so please check before contacting us. Please note that it can take 24 hours before your track/trace is activated from the carrier.
*This does also include the following countries: Cyprus, Finland, Faroe Islands, Greece, Greenland, Ireland, Great Britain, including Scotland and Wales, Iceland, Malta, Canary Islands.
I chose the in-store pick up. When can I pick it up?
You will be able to collect your order after 24 hours. During busy periods or holiday seasons, we would like you to note that it may take longer, but we will do our best to ensure that your order is ready for collection within 48 hours. We will send you a notification when the order is ready.
Please note that you have 14 days to collect your order. If the order is not collected within the specified deadline, the order can be cancelled without further notice.
Which shipping companies will deliver my order?
GLS delivers Domestic and Europe*
*This does not include the following countries: Cyprus, Finland, Faroe Islands, Greece, Greenland, Ireland, Great Britain, including Scotland and Wales, Iceland, Malta, Canary Islands.
DHL delivers to rest of the world*.
*This does also include the following countries: Cyprus, Finland, Faroe Islands, Greece, Greenland, Ireland, Great Britain, including Scotland and Wales, Iceland, Malta, Canary Islands.
What are the delivery costs?
Shipping prices:
Danmark
All deliveries in Denmark are shipped with GLS.
GLS Collect (1-2 working days*): 50 DKK
GLS Home (1-2 working days*): 50 DKK
GLS business address (1-2 working days*): 29 DKK
Pick up in store: 0 DKK
Sverige
GLS (2-4 working days*): 15 euros
Within the EU*
GLS (2-4 working days*): 20 euros
*This does not include the following countries: Cyprus, Finland, Faroe Islands, Greece, Greenland, Ireland, Great Britain, including Scotland and Wales, Iceland, Malta, Canary Islands.
The rest of the world*
DHL Express (3-7 working days*): 25 euros
*This does also include the following countries: Cyprus, Finland, Faroe Islands, Greece, Greenland, Ireland, Great Britain, including Scotland and Wales, Iceland, Malta, Canary Islands.
My tracking is blank/has stopped?
Please expect 24 hours before your package will be sent and registered with a track and trace number.
Packages will be sent from our Copenhagen store in Denmark on every working day but not on national holidays and on weekends. If you place an order before 12 pm, we can guarantee that it will be shipped out the same day. Even if your order is placed after 12 pm, we will still do our best to ship it on the same day. In busy periods - like sales - please note that the delivery time may be longer.
My package is missing. Can you help?
Please contact us by email contact@henrikvibskov.com if you haven’t received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
What currency will I be charged?
You will be charged in your local currency. The amount will be displayed at the bottom of the page during check-out.
Is VAT included in the price?
All prices are included VAT based on the country you choose. If you are shipping to another country the VAT will be determined based on your shipping country at check-out.
Are customs or import duties charged?
All deliveries are shipped as DTP (Duties Taxes Paid).
CUSTOMERS IN USA, CANADA, CHINA, AUSTRALIA, HONG KONG, TAIWAN, SWITZERLAND and JAPAN.
We cover the cost of import duties to the above countries. You will not receive an additional bill from the courier. If you are ordering from within your own customs zone or country, import duties will not be applicable, however, you may have to pay VAT or local sales taxes. For Switzerland, the UK and the USA, these are included at the checkout.
All other customers:
For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.
Returns
What is the deadline for return or exchange of items?
Your right to return an order is 14 days from the day that you received the parcel. The deadline is met if you send the goods before the period of 14 days has expired.
Returns will be subject to the return shipping fee, which will be deducted from your refund.
If you want to exchange an item you will have to return your order and place a new order on the preferred item as we are not able to process exchanges.
When will I receive my money from a return?
Returns have a processing time of 3-5 business days from the day we receive the package.There may be processing delays during big releases, holidays and sale periods.